FAQs

Shipping FAQs

  1. How can I track my shipment? You can monitor the progress of your shipment by accessing the "Inventory" tab in our header menu. It will display the estimated arrival date of the inventory at our warehouse. Once the inventory is received, you will receive an email confirming the shipment of your order, along with a tracking number. Alternatively, you can track your order by clicking the "Track Your Order" button in the menu header.

Pre-Order FAQs

  1. How do pre-orders work? Pre-orders are open for a limited period. In week 1, we place a bulk order for the clothing items. After the bulk order arrives at our warehouse (approximately 5-7 weeks), we start shipping out the packages. Customers will receive a tracking number, and the shipping duration (3-7 days) varies depending on the customer's location. Please note that we currently do not accept international orders.

  2. What are the benefits of pre-ordering?

    • Cost: Items during the pre-order stage are priced lower compared to when they are "ready to ship."
    • Priority Shipping: Pre-orders are shipped out first once we receive the bulk order of items.
    • Early Access: Pre-order customers receive their items before "ready to buy" customers.
    • Scarcity: Pre-order customers have an advantage in terms of size and quantity availability compared to "ready to buy" customers.

  3. Are there any cons to pre-ordering? The main drawback is the longer shipping time, which can take approximately 6-9 weeks.

Sizing FAQs

  1. What is the sizing for the shirts? Our shirts tend to run oversized, especially in the sleeves. For a boxier and oversized fit, we recommend going with your recommended size. If you prefer a more slim or tight fit, consider sizing down. Please consult our sizing chart for your specific size, and feel free to reach out to us at contact@undauntedap.com for further questions or size recommendations.

  2. What about the sizing for the hoodie? The hoodies are also a bit oversized. We recommend sticking to your original recommended size for the best fit. If you need assistance in determining your size, refer to our sizing chart or contact us at contact@undauntedap.com. You can also reach out to us by texting us at 240-292-8796 or sending a direct message on Instagram @undauntedap.

Refunds/Returns FAQs

  1. Do you offer refunds? Unfortunately, we do not provide refunds during this specific time period. However, if you believe that the item you received is damaged, used, or not as advertised, please follow the instructions below.

  2. While we do not offer refunds during this specific time period, we understand that there may be cases where you believe the item you received is damaged, used, or not as advertised. If you encounter such an issue, please follow these steps to address it:
    Step 1 - Document the Issue: Take clear photos or make detailed notes of the problem with the item you received. This will help in the evaluation of your request.
    Step 2 - Contact Us: Reach out to us at contact@undauntedap.com, and include the documented evidence along with a description of the issue. Be sure to provide your order number for reference.
    Step 3 - Evaluation: Our team will carefully review the information you provide to assess the issue.
    Step 4 - Resolution: Based on the evaluation, we will work towards finding a suitable resolution. This may include offering a replacement item, a store credit, or another appropriate solution.

    Please keep in mind that, in general, ALL SALES ARE FINAL AFTER PURCHASE. For any additional questions not covered in this FAQ, please don't hesitate to message us at contact@undauntedap.com.